Customer
service, customer service, customer service.
It seems like the only thing airlines are looking for is a
customer service specialist. Airlines are looking to staff their aircraft with
flight attendants who can make a customer’s experience exceptional. You already
know this and you wouldn’t be dreaming of the skies if you didn’t think you
were the one to make it happen.
The problem is, you have convince an airline recruiter that you
are to one for the job. There are only so many times you can say “I aim to give
exceptional customer service” before you begin to sound like a broken
record.
So what are some other characteristics a recruiter is looking for
during the interview?
1) Kindness and
Compassion: As a flight attendant, you
will see people at their best and at their worst. They will be having good days
and bad days. You will serve nice people
and meany pants. Showing kindness and compassion to everyone you come in contact
with will go a long way towards converting your enemies into allies and will
make your life a lot easier. *What is an example where you went out of your way
to show compassion to another person? (in your personal or professional life.)
2) Rule Follower:
Being a goody-two-shoe, rule follower may not be fun in elementary school, but
on board the aircraft, it’s a must. The
airline industry is based on rules and regulations, policies and
procedures. From Federal Airline
Regulation (FARs) to company specific guidelines, you will fill your day
following rules. And informing your
passengers of the rules. *What would you do if the company asked you to follow
a policy you didn’t agree with?
3) Strong
Values: Having a belief system that is strong and established is important. This usually comes from your religion, but a
strong moral foundation counts, too. Knowing who you are and what you stand for
will prevent you from being easily manipulated. *What would you do if a friend
of yours was stealing from the company?
Check back Thursday for the big Black Friday
Sale!
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